Why Rent With Us?

Renting Made Simple

• Convenience & Technology
• Move-In & Maintenance
• Protection & Transparency
• Resident Benefits Package
• Frequently Asked Questions

We know you have choices when it comes to finding your next home. Whether you're relocating to Salt Lake City, moving closer to work in Provo or Orem, or settling into St. George, we've built our rental experience around making your life easier — from the day you apply to the day you move out.

Hundreds of tenants across Salt Lake, Utah, and Washington County trust TierOne Real Estate to provide a better rental experience. Here's why.

Convenience & Technology

Online Tenant Portal

Submit work orders, pay rent, and review your statements — all from one convenient dashboard available 24/7. Your Resident Portal puts everything you need in one place, accessible from any device.

Posted Screening Criteria

Know before you apply if you qualify to rent our homes. Our screening criteria is transparent and posted upfront — no surprises and no wasted application fees.

Online Application Process

No paper applications or in-person drop-offs. Apply for your next home entirely online from any device, wherever you are.

Electronic Lease Signing

Sign your lease agreement digitally using your phone, tablet, or computer — no printing or scanning required. It's fast, secure, and convenient.

Online Payment Systems

Set up automatic rent payments online so you never miss a due date. Our secure payment system through the Resident Portal makes rent collection quick and hassle-free.

Move-In & Maintenance

Lockbox Move-In Option

Pick up your keys right from the lockbox at your new home — move in on your schedule without waiting on anyone. It's one of the small things that makes a big difference on moving day.

Sight-Unseen Lease Option

Relocating from out of state? We offer a sight-unseen leasing option so you can secure your home before you arrive. This is especially popular with military families transferring to Hill AFB and professionals relocating to the Salt Lake Valley.

24/7 Maintenance Reporting

Reach a live person for maintenance emergencies 24 hours a day, 7 days a week, 365 days a year. Call our maintenance hotline at 888-406-3575 any time — day or night.

Lockbox Maintenance Option

You don't need to be home for repairs. Our lockbox system lets vetted vendors access your home while you're away, so maintenance gets handled without disrupting your schedule.

Annual Home Assessments

We conduct a full home assessment every year to identify and address repair issues — keeping your home in top shape and catching small problems before they become big ones.

Protection & Transparency

Tenant Liability Insurance

We offer low-cost liability insurance options to protect you and give you peace of mind during your lease. Coverage details are provided during the leasing process.

Deposit-Free Renting Option

Through our partnership with Obligo, qualified tenants can skip the traditional security deposit and keep more cash in their pocket at move-in.

Early Lease Termination Options

Life happens. We offer options to end your lease early if your circumstances change unexpectedly. Contact your property manager to discuss the terms outlined in your agreement.

Move-Out Pictures & Video

We fully document the move-out condition of every home with photos and video for complete transparency. You'll know exactly what was recorded and can reference it during the deposit disposition process.

Security Deposit Itemization

Receive a full, detailed accounting of your security deposit so you know exactly where every dollar goes. Our process follows Utah's legal requirements, and we provide clear documentation for every deduction. For more details, review our Move-Out Checklist & Charge Guide.

Resident Benefits Package

Every TierOne tenant has access to our Resident Benefits Package, which includes a suite of services designed to make your rental experience even better:

Utility Connection Service — We help coordinate your utility setup so you're connected from day one.
Resident Rewards Program — Earn rewards just for being a great tenant.
Filter Delivery Service — HVAC filters delivered to your door on schedule to keep your home's air quality in check.
Identity Protection — Added security for your personal information.
Credit Building — Your on-time rent payments can help build your credit score.

Frequently Asked Questions

How do I apply for a rental with TierOne?

You can apply entirely online through our resident application portal. Before applying, review our posted screening criteria to confirm you meet the requirements. No paper applications or in-person drop-offs are needed.

How do I pay rent online?

Once your lease is signed, you'll receive access to the TierOne Resident Portal where you can set up automatic rent payments, view statements, and submit maintenance requests — all from any device.

What happens if I need maintenance after hours?

TierOne provides 24/7 maintenance reporting, 365 days a year. You can reach a live person at any time by calling our maintenance hotline at 888-406-3575 for emergencies.

Can I end my lease early?

Yes. TierOne offers early lease termination options if your circumstances change. Contact your property manager to discuss the terms and fees outlined in your lease agreement.

Do I need renter's insurance?

TierOne offers low-cost tenant liability insurance as part of the leasing process. This protects you from personal liability during your tenancy. Details are provided during lease signing.

What is the Resident Benefits Package?

Our Resident Benefits Package includes utility connection assistance, a resident rewards program, HVAC filter delivery, identity protection, and credit building through on-time rent reporting. Every TierOne tenant has access to these services.

How do I get my security deposit back?

Follow the steps in our Move-Out Checklist & Charge Guide, give proper notice, return all keys and remotes, and confirm your forwarding address with our office. We provide a full itemized accounting of your deposit in compliance with Utah law. If you have questions about your disposition, you can submit a request through our Dispute Resolution Committee.